What is this program?

The Community Tourism Action Plan (CTAP) program is a yearly, on-going tourism marketing and community development investing program benefiting Washtenaw County.


Who is eligible?

Proponent applications can be local community governments or respective government-approved local community businesses or other associations. Funding is provided through the attached CTAP application which is to be approved by the Washtenaw County CVB CTAP Committee. The application can be downloaded here.



Monies applied for are to be given on a 20% matching basis. Higher consideration will be given to projects that include more than one vested stakeholder resulting in the leveraging of the grant dollars. Grant denials are at the discretion of the Grant Committee: Ex: Farmers Markets, Contractors for development of site plans, events for strictly local audience.



For more information about the CTAP program, please contact:

Danielle Fergus, CTA
Director of Business Engagement
Ph: (734) 794-0653, FX: (734) 995-7283


The Ann Arbor-Ypsilanti Area Tourism Ambassador Program is a multi-faced opportunity to increase regional tourism by inspiring front-line employees and volunteers to turn each visitor encounter into a positive experience. This national, professional training program demonstrates our dedication to promoting our destination as the best, with a high level of commitment to our visitors.




Join over 450 tourism ambassadors already certified in Washtenaw County. Welcome visitors by providing travel info, sightseeing recommendations, and more.

  • Airport Ambassadors
  • Hotel and Restaurant Staff
  • Community Leaders
  • Realtors
  • Educators and Students
  • B&B Proprietors
  • Retailers
  • Volunteers



To become certified as a Ann Arbor-Ypsilanti Area Tourism Ambassador, an individual must complete the required class pre-reading, attend a half-day class, and complete an open-book examination. Upon successful completion, participants will earn the Certified Tourism Ambassador™ designation and recieve a CTA certificate and lapen pin.



In addition to receiving the tools and knowledge to help create a more memorbale visitor experience, you'll recieve these program benefits:

  • Freebies and discounts from generous businesses throughout Washtenaw County
  • Networking opportunities at CTA social events
  • Professional development and skill training
  • Potential for increased business or higher tips
  • Opportunities for incentives and rewards locally & nationally



The curriculum is delivered through pre-reading and in-class participation including the modules: The Power of Tourism, Discovering our Area, Knowing, Finding and Using Resources, and Exceeding Customer Expectations. 


Enroll Today:

Visit CTANetwork.com and choose Become a CTA to sign-up for a class.

  1. Select a Program
  2. Input your Contact Information
  3. Select a Class
  4. Submit Payment ($25)
  5. Review/Submit


Upcoming Classes:

  • September 22, 2016, Washtenaw Community College, 8:30am-1:00pm
  • November 3, 2016, Weber's Ann Arbor Hotel, 12:30pm-5:00pm
  • February 10, 2017, Eddy Discovery Center, 8:30am-1:00pm
  • April 7, 2017, Kensington Hotel, 8:30am-1:00pm
  • May 23, 2017, Ypsilanti Public Library, 12:30pm-5:00pm
  • July 13, 2017, Holiday Inn Express & Suites West, 8:30am-1:00pm
  • September 22, 2017, Hilton Garden Inn, 8:30am-1:00pm

Dates, locations, and times may change. Private classes for large groups are available!


For current CTAs: Follow the Ann Arbor - Ypsilanti Area CTA Program Facebook page to keep on top of freebies, discounts, networking events, educational opportunities, industry news and more! 



Danielle Fergus, CTA

Membership & Certified Tourism Ambassadaor (CTA) Program Manager

Ann Arbor Area Convention & Visitors Bureau

315 W Huron, Suite 340

Ann Arbor, Michigan 48104

Ph: (734) 794-0653, FX: (734) 995-7283


Ask me about the Ann Arbor-Ypsilanti Area Tourism Ambassador Program (CTA) and how you and your employees could earn a CTA designation.

Interested in a career in travel / tourism? Discover employment opportunities, including full-time jobs and internships, currently open at the Ann Arbor Area Convention and Visitors Bureau.


Marketing & Communications Intern


This is a paid internship. In general, the responsibilities of the intern will revolve around supporting and learning about some or all of the following:


  • Office assistance
  • Marketing research & coordination
  • Website maintenance
  • Public relations
  • Events production


Within these parameters (or separate from them, if a new project arises), tasks will be assigned on an as needed basis. When appropriate and mutually convenient, the CVB intern will also be invited to shadow the staff at various functions. By doing so, the CVB intern will have the chance to learn by observation and interaction the “behind the scenes” processes of working for a nonprofit.


To apply, email a cover letter and resumé to Chad Wiebesick, Vice President of Integrated Marketing & Communications at cwiebesick@annarbor.org.

Ann Arbor is a thriving town for many reasons, one being our enthusiasm for diverse cultures and cuisines. Ann Arbor takes pride in its diversity: About 21% of Ann Arbor residents speak a language other than English at home, 18% were born outside the U.S. (including naturalized citizens), and 15% are Asian. The area is also a rapidly growing tech industry hub and innovation center, attracting visitors from all over the world.

The Ann Arbor Area Convention & Visitors Bureau is developing multilingual social media platforms to increase awareness among Chinese, German, Japanese, Korean, Portuguese, and Spanish tourists.

Chinese (中文)

  1. 安娜堡地区会议及旅游局
  2. 微博 (Weibo)
  3. 脸书 (Facebook)
  4. 推特 (Twitter)

German (Deutsch)

  1. Kongress- und Fremdenverkehrsamt der Region Ann Arbor
  2. Facebook 
  3. Twitter

Japanese (日本語)

  1. アナーバーエリア観光局
  2. フェイスブック (Facebook)
  3. ツイッター (Twitter)

Korean (한국어)

  1. 앤아버 지역 컨벤션 및 방문객 관청
  2. 페이스북 (Facebook)
  3. 트위터 (Twitter)

Portuguese (Português)

  1. Agência de Visitantes e Convenções da Área de Ann Arbor
  2. Facebook
  3. Twitter

Spanish (Español)

  1. Oficina de Convenciones y Turismo de Ann Arbor
  2. Facebook
  3. Twitter

The Ann Arbor Area Convention and Visitors Bureau is a 501(c)(6) not-for-profit organization whose purpose is to enhance the economy of Washtenaw County through promotion of the area as a destination for overnight visitors. VisitAnnArbor.org, the nonprofit organization's website, is a resource on tourist attractions and more for visitors as they discover the greater Ann Arbor area.

Ann Arbor Area Convention & Visitors Bureau
315 W. Huron St., Suite 340
Ann Arbor, MI 48104-1318
Phone: 734-995-7281
Toll free: 800-888-9487
Fax: 734-995-7283
Email: info@annarbor.org

M-F 8:30 a.m. - 5 p.m. EDT

For visitor information about the Ann Arbor area:

To contact the Bureau President & CEO:
Mary Kerr, CTA

For information about advertising with us, or convention and group sales:
Dennis Doyle, CTA
Executive VP of Sales and Marketing

To contact the Finance Administrator:
Sarah Miller, CTA
VP of Finance and Administration

For information about our website or reporting:
Laura Berarducci, CTA
Director of Marketing

For information about Ypsi Real or general marketing inquiries:
Chad W. Wiebesick, CTA
VP, Intgrated Marketing and Communications

For information about public relations, media or photography:
Margaret Wyzlic, CTA
Communications Manager

For information about sports markets:
Meaghan Hughes, CTA
Convention Sales Manager

For information about associations, education markets, and United Association of Plumbers and Pipefitters:
Kristy Poore, CMP, CTA
National Convention Sales Manager

For information about the corporate, government, miltary markets and Ironworker Instructor Training:
Patti Ingleson, CTA
National Convention Sales Manager

For information about the University of Michigan and Electrical Training ALLIANCE:
Bill Vlisides, CTA
National Convention Sales Manager

For information about Eastern Michigan University, Labor, and Religious Markets:
Douglas Bienenfeld, CTA
Convention Sales Manager

For information about small meetings, diversity markets, reunions and auto heritage:
Leo Cartier Jr., CTA
Convention Sales Manager

For information about group tours, motorcoach, weddings and the Ann Arbor Area Film Office:
Pam Hughes, CTA
Convention Sales Manager

For information about membership or convention services:
Amanda Redies, CTA
Bureau Services Manager

For information about business engagement or the Certified Tourism Ambassador program:
Danielle Fergus, CTA
Director of Business Engagement

For information about social media and Visitor Guide:
Janeé Broadway, CTA
Communications Assistant

For information about workforce development:
Amby Wilbanks, CTA
Workforce Development Liaison



Ann Arbor is conveniently located in southeast Michigan's Lower Peninsula, near all major expressways and just 25 miles from Detroit Metropolitan Airport, which offers nonstop flights all over the country and the globe. It's very accessible via direct flights and quick access by car.

Learn more aboue the Ann Arbor area, from transportation to the University of Michigan, the Ann Arbor Art Fair and more. It's all here, in the frequently asked questions below.

How do I get to Ann Arbor? Can I take a bus or train to Ann Arbor? Once I'm in Ann Arbor, how can I get around? I'm thinking about moving to the Ann Arbor Area. What information can you give me? What is the population of Ann Arbor? How large is Ann Arbor? Which is the closest airport to Ann Arbor? What is the best way to get to Ann Arbor from Detroit Metro Airport? How can I get information for other destinations in Michigan or general Michigan travel information? How many people can fit in 'The Big House'? How can I get more information about the University of Michigan? When are the Ann Arbor Art Fairs? Where can I learn more information about the Ann Arbor Art Fair?

How do I get to Ann Arbor?

Planes, trains and automobiles! Ann Arbor is located about 25 miles from Detroit Metropolitan Airport. The city also has an Amtrak station and is within driving distance of several Midwest cities. Return to top

Can I take a bus or train to Ann Arbor?

Yes, Ann Arbor has full Amtrak, Greyhound, and Megabus services. Return to top

Once I'm in Ann Arbor, how can I get around?

On foot, by car, on a bike, or on The Ride, Ann Arbor's public bus service. Return to top

I'm thinking about moving to the Ann Arbor Area. What information can you give me?

Relocation information can be found here. Return to top

What is the population of Ann Arbor?

There are about 117,000 residents in the city of Ann Arbor, including the University of Michigan student population. Return to top

How large is Ann Arbor?

The city of Ann Arbor is approximately 28 square miles. Return to top

Which is the closest airport to Ann Arbor?

Detroit Metro Airport is within 25 miles of Ann Arbor. Return to top

What is the best way to get to Ann Arbor from Detroit Metro Airport?

There are several transportation companies that service the Ann Arbor area from Detroit Metro Airport. Return to top

How can I get information for other destinations in Michigan or general Michigan travel information?

Visit Pure Michigan. Return to top

How many people can fit in "The Big House"?

The University of Michigan Football Stadium can seat 107,601 fans! Return to top

How can I get more information about the University of Michigan?

You can visit the university's website, call the Campus Operator at 734-764-1817 or call the Campus Information Center at 734-764-INFO (4636). While on campus, visit the Heutwell Visitor's Center for campus tours, 734-647-5692. Return to top

When is the Ann Arbor Art Fair?

Starting in 2016, the Art Fair has new dates! The annual event starts on the third Thursday of July and runs through that Sunday. Art Fair hours are Thursday through Saturday from 10 a.m. - 9 p.m. and Sunday from 10 a.m. - 6 p.m. Return to top

Where can I learn more information about the Ann Arbor Art Fair?

Click here for upcoming dates and information about the Ann Arbor Art Fair. Return to top


Related links feature popular Ann Arbor area sites, local schools and colleges such as the University of Michigan, news outlets, sports, services, and associations, as well as travel information.

Local Information

City of Ann Arbor
Current (live music listings)
Community Television Network (CTN)
Ypsilanti Area Convention & Visitors Bureau
City of Chelsea
City of Dexter
Village of Manchester
City of Milan
City of Saline
City of Ypsilanti
Washtenaw County, Michigan
Washtenaw County Parks and Recreation


University of Michigan
Ann Arbor Public Schools
Cleary University
Concordia University
Eastern Michigan University
Washtenaw Community College

Services & Associations

A2Y Regional Chamber of Commerce
Ann Arbor District Library
Chelsea Area Chamber of Commerce
Dexter Area Chamber of Commerce
Manchester Area Chamber of Commerce
Milan Area Chamber of Commerce
Saline Area Chamber of Commerce
Ann Arbor SPARK (regional economic development)
Ann Arbor's Main Street Area Association
Ann Arbor's Kerrytown District Association
Ann Arbor's South University Area Association
Ann Arbor's State Street Area Association


AnnArbor.com - Ann Arbor's online news source
Ann Arbor Observer
Detroit News
Detroit Free Press
The Michigan Daily - University of Michigan's student newspaper


University of Michigan Athletics
Eastern Michigan University Athletics
Detroit Tigers Baseball
Detroit Lions Football
Detroit Pistons Basketball
Detroit Red Wings Hockey
Michigan International Speedway


AAA Michigan - A host of travel information including on-line directions
Circle Michigan - A statewide association dedicated to assisting the group tour industry
Travel Michigan (Pure Michigan) - Michigan's official travel information site


Thank you for your interest in linking to the Ann Arbor Area Convention and Visitors Bureau. Feel free to link to VisitAnnArbor.org from your website. To add our logo linking to our homepage, copy the following code and paste it into your website:

Visit Ann Arbor!

Ann Arbor's environmentally conscious initiatives, such as energy-efficient vehicles & green-certified hotels, have led it to be named one of America's 50 Greenest Cities.

More than half of the Ann Arbor Transportation Authority's (AATA) bus fleet runs on hybrid technology. An all-new fleet of Michigan Flyer luxury motorcoaches comprises near-zero emissions vehicles. All of our downtown lights are LED, which are more energy-efficient and produce far less CO2 than traditional street lighting. And, many of the hotels in the Ann Arbor area boast "green" certification — so you know that your stay with us won't increase your carbon footprint.


  • Public transportation on hybrid buses
  • Low-emissions luxury motor coaches
  • LED downtown street lights
  • Green lodging certified hotels


From emissions control to energy efficiency to overall environmental stewardship, Ann Arbor is dedicated to leading the charge on the national stage. That dedication was rewarded when Popular Science named Ann Arbor one of "America's 50 Greenest Cities."

See why Ann Arbor, a top sports town, is also considered one of the best college towns, one of Michigan's top cities, and one of the best places to live in the U.S.

#1 Best Mid-Sized Cities to Visit, RewardExpert, 2017

#20 The 20 Happiest Cities to Work In Right Now, Forbes, 2017

Top 10 US Destinations for Solo Travel in 2017, FlipKey from TripAdvisor, 2017

#7 The Top 10 Best US Cities for Entrepreneurs, CITI.IO, 2017

The 19 Most Beautiful Libraries in the U.S., Curbed, 2017

#1 The 10 Most Walkable Neighborhoods in the Midwest (Mid-Size City Edition), Redfin.com, 2016

#5 Expert Poll: Ranking the Best Towns in College Football, Athlon Sports & Life, 2016

The 15 U.S. Towns Most Worthy of a Day Trip, Esquire, 2016

The Most Iconic Restaurant in Every Single U.S. State, PureWow, 2016

25 Best Small Town Honeymoon Destinations, VacationIdea.com, 2015

#2 The 50 Best College Towns In America, Best College Reviews, 2015

#13 Top 100 Best Places to Live, Livability 2015

#8 2015's Best & Worst Cities for Sports Fans, WalletHub, 2015

10 College Towns We'd Actually Want To Visit As Adults, Huffington Post Traveler, 2014

Best College Towns for People Who Aren't In College, Conde Nast Traveler, 2014

America's Best Main Streets, Fodor's Travel, 2014

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